When referring to “you” or “your” in these Terms & Conditions, we mean the pupil booking a course (“Course”), which will include driving lessons (“Lessons”) and/or a practical driving (car) test and/or theory test for (car) each being a (“Test”) through Pass Expert.

When booking a driving course, Pass Experts role will be to act as your “agent” in locating a self-employed “Driving Instructor”, who will provide you with the Lessons.

When you book a course (or an alternative service) with Pass Expert we will provide you with a self-employed driving instructor and you will be entering into a separate contract with this DVSA approved driving instructor which is solely between you and “your” instructor.

Pass Expert will “only” act as “your” agent in locating a driving instructor, arranging your initial contact with your chosen instructor to book your initial driving lesson and booking your Practical and Theory test(s).

Pass Expert can also book “only” a practical driving test for you for (£200.00), if you are using “your” own instructor. To use this service you will be required to call Pass Expert to do so. These Terms and Conditions will apply as appropriate if you are not using a Driving Instructor.

By “working days” we mean “Monday to Friday” (except for public holidays).

By booking a driving course (or alternative service) with Pass Expert, you are agreeing to these Terms and Conditions.

1. Driving Courses

  1. The Courses available through Pass Expert take place in England, Scotland, Wales & Northern Ireland only. (United Kingdom)
  2. When you book a Course (Or alternative service) through www.passexpert.co.uk (our website) or over the phone (03330129185) you will be sent a compulsory email to reply directly to. Pass Expert will send you an email within 24 hours from paying the deposit for your chosen course (or alternative service) or from the moment you pay for your total course.
  3. Our Course fees to be used (“Fees”) are as listed on the Pass Expert website. The fee includes:
  4. Our (“Administration Fee”) is for finding you a Driving Instructor within the (“criteria”) set on your reply to the initial email sent to you from Pass Expert (contact@passexpert.co.uk), arranging your initial lesson(s) with your chosen driving instructor and booking the practical test and theory test when chosen;
  5. the (“Tuition Fee”) for the Lessons from the Driving Instructor;
  6. the DVSA practical driving test fee (booked and paid by Pass Expert on behalf of the “pupil”;
  7. The Theory test is not included by default and can be booked as an extra option (www.passexpert.co.uk) to the chosen course for £50.
  8. There are additional fees that may be applicable from time to time and as detailed in paragraphs 4.4 and 7.5.
  9. Pass Expert does not provide any “guarantee” that you will pass your theory test or your practical driving test due to the fact that the outcome for both the practical test and theory test is completely a result of the “pupils” applying their own skill and knowledge.

2. Payment

  1. All of Pass Experts range of courses have an £150 (“Deposit”) payable to Pass Expert (through our merchant provider Paypal) when you make your booking. You can instead choose to pay in full (using a debit/credit card) when booking one of our (Pass Experts’) range of courses, in which case £150 of the course amount will be kept as the (Deposit). The Deposit will be deducted from the Fees and is non-refundable unless:
    • Pass Expert is unable to find and book you a practical test within your (criteria) set on your initial email reply (to our initial email sent to you (your email address) from contact@passexpert.co.uk) or 10 working days from the day you book a course, if we do not receive a reply; or
    • PassExpert is not able to find a DVSA approved driving instructor who is available within the set (criteria) that you have provided us in your reply to our initial email. (sent from contact@passexpert.co.uk).
  2. For (“pupils”) who need to take a theory test, the 10 working day period will not start until the next working day after you make Pass Expert aware that you have passed your theory test.
  3. In circumstances where your deposit is refundable but you have taken a theory test, you will not be entitled to a refund for your £50 theory test fee.
  4. Unless full payment of the Fees has been taken under paragraph 2.1 above, Pass Expert will require the remaining payment for the booked course. The full payment of the Fees becomes due by:
    • The day prior to your initial booked lesson with your chosen driving instructor; or
    • When a practical test has been booked (within the criteria set in your reply to your initial email from Pass Expert).
  5. You will not be able to have your initial lesson unless you have paid the full amount for your course (no later than 24 hours before your initial lesson).
  6. If you ask Pass Expert to book an additional theory test on your behalf this additional theory test fee (£50) must be paid in advance to Pass Expert. This can be done indefinitely.
  7. Payment can be made online or on the phone using all major debit and credit cards.
  8. As Pass Expert will act as your (agent) in finding you a Driving Instructor, payment for the course is to be made to Pass Expert who accepts the payment on your behalf and, after deducting the Administration Fee, will arrange payment of the Tuition Fee to the Driving Instructor.
  9. You should not need to make any payment to the driving instructor as payment by you covers Tuition Fee (of your booked course), Administration Fee & a (one) Practical Test Fee.
  10. Pass Expert will process all refunds back to the card from which the original payment was made.
  11. Pass Expert is private limited a company registered in England under company number 11915429.
  12. The total (100%) Administration Fee (maybe) non-refundable to cover Pass Experts efforts relating to providing your course
  13. The total (100%) Tuition Fee (maybe) non-refundable if a Driving Instructor has been located (within the criteria you set in your reply to Pass Experts initial email.

3. Lessons

  1. You must present a valid UK provisional driving license to your Driving Instructor at the beginning of your initial driving lesson. In making this booking, you confirm that you do hold a valid provisional driving license. You must bring your license with you to all your Lessons and Tests. Failure to do so will result in the Lesson and/or Test being canceled without a refund.
  2. You have 120 days after booking the Course to start your Lessons unless it is agreed otherwise between you and Pass Expert. If an agreement is not made between you and Pass Expert and your driving lessons are not started within this 120 days period Pass Expert will charge you by keeping the deposit (£150), in addition to the Administration Fee.
  3. You will be responsible for making time and location to pick up arrangements between you and your instructor.
  4. Pass Expert does not take any responsibility for poor punctuality for Lessons.
  5. If you do not turn up for (or are not available for) a lesson the driving instructor will be entitled to charge you for the booked lesson(s) for that period.
  6. The total Course time includes any breaks that the Driving Instructor may feel is necessary for the safety of both you and the Driving Instructor in accordance with any regulations.
  7. Lessons cannot be transferred or sold onto a third party.
  8. You are expected to have reasonable availability for Lessons for all of Pass Experts courses.

4.Practical Driving Tests

  1. Pass Expert will find you a practical test within the criteria set by you on your reply to Pass Experts initial email or 10 working days from the next working day after you make Pass Expert aware the theory test has been passed.
  2. Your course hours include the time required to complete your practical test
  3. You cannot book under the assumption that Pass Expert will find a weekend practical driving test. You must be available to take a practical driving test on a weekday.
  4. If Pass Expert finds you a weekend practical driving test an additional charge of £20 will apply.

5.Cancellation or Rearrangement of Lessons and/or Tests

  1. It is your responsibility to ask your instructor what their policy is regarding canceling and rearranging lessons/tests if they do not provide you with information themselves.
  2. You may change or cancel your tests, whether a theory or practical, by giving Pass Expert at least 4 full working days’ notice before the date of each such arranged Test.
  3. If you want to rearrange a Test (which has been booked by Pass Expert in accordance with your initial criteria) a non-refundable administration fee of £10.00 for the theory test and £20.00 for the practical driving test will be charged by Pass Expert.
  4. If 4 working days’ notice is not given to Pass Expert, you will need to pay the full amount (£62.00 for a practical driving test or £23.00 for a theory test) plus an administration fee for the Test.
  5. It is not possible to downgrade a course once booked.
  6. It is possible to pause your course. If instructed Pass Expert will cease all work relating to the provision of your Course until you instruct Pass Expert to resume.

6. Driving Instructors

  1. All driving instructors used and chosen by Pass Expert are DVSA approved.
  2. The Driving Instructor may refuse to proceed with a driving lesson if you use abusive language or threatening behaviour or if you fail to act on any reasonable request made by the Driving Instructor or if the Driving Instructor reasonably believes that you are under the influence of alcohol or drugs at any time during the lesson.
  3. The Driving instructor may refuse to allow you to take a practical driving test in the Driving Instructor’s car at the end of your Course if the Driving Instructor reasonably determines your driving does not meet the necessary standard to take a practical driving test on the grounds that it would be a risk to the health and safety of pedestrians and other motorists or there is a risk of damage to the Driving Instructor’s property and livelihood.
  4. You will not be entitled to change your Driving Instructor once your Lessons have started, except if in Pass Expert’s opinion there are exceptional circumstances (for example, inappropriate behavior) and where Pass Expert is able to recover the remaining Tuition Fees from the Driving Instructor.
  5. When your lessons start you may be required to show your Driving Instructor the DVSA confirmation email that contains the details for your practical driving test. Pass Expert will forward you this email once a practical driving test has been secured.
  6. Although Pass Experts Instructor Match Service will make every effort to match you with the best driving instructor for you, Pass Expert does not guarantee to satisfy your preference regarding your Driving Instructor’s: gender; car make; car model; or car fuel type unless otherwise agreed.

7. Limitation of Liability

  1. Neither Pass Expert nor the Driving Instructors shall be liable to you for any loss or damage where, and to the extent that:
    • there is no breach of a legal duty owed to you;
    • such loss or damage is not a reasonably foreseeable result of such a breach;
    • any such loss or damage results from any breach, action or omission by you;
    • any such loss or damage results from circumstances or matters outside of the reasonable control of Pass Expert, the Driving Instructor or you;
  2. but Pass Expert does not exclude or limit in any way its liability to you where it would be unlawful to do so.
  3. Your driving tuition is to be taken as a private consumer, not in connection with the business. Consequently, Pass Expert shall not be liable to you for any losses connected with the business in any way, including loss of profit, loss of business or loss of business opportunity.
  4. Pass Expert is not a party to the contract for the driving tuition itself and only acts as your agent in locating a Driving Instructor for you. This does not affect any liability that Pass Expert may have for any loss or damage you may incur which is caused directly as a result of any breach by Pass Expert of any legal duty owed by it to you.
  5. In situations where lessons or tests have been missed/canceled due to instructor illness, vehicle breakdown or other circumstances outside of Pass Experts or the driving instructors’ control, these will be assessed on a case by case basis.
  6. Pass Expert will not be responsible for any Test moved, changed or canceled by the DVSA. If the DVSA takes such action, you and Pass Expert will be notified by the DVSA. If you require Pass Expert to rearrange the new date set by the DVSA, Pass Expert will charge you an administration fee of £10.00 if the test in question is the theory test or £20.00 if it is the practical driving test. These fees will only apply if you require a fast-tracked test.
  7. If you have any issue to do with your course you must contact and alert these issues to Pass Expert in a timely manner. Any issues that occur prior to the final day of your Course which is only brought to Pass Expert’s attention after your Course has been completed will not be considered.

8. Use of Personal Data

  1. . Any personal data provided to Pass Expert by you will be held and processed in accordance with the Data Protection Act 1998 and will be used as follows:
    • to arrange for a Driving Instructor to contact you regarding lessons and to arrange for a Test(s);
    • to process your payment for the Tuition Fees and the Test fees;
    • to contact you as may be necessary concerning your tuition and to keep you informed of products and services which Pass Expert can make available to you.
  2. Pass Expert will only give your personal information to other third parties where the law allows Pass Expert to do so.
  3. If you have booked your own Test, in order for Pass Expert to manage your Test booking, Pass Expert will log in to the DVSA website using your details as provided by you to Pass Expert, and Pass Expert will alter the contact email address to be that of Pass Expert so that Pass Expert receives notifications from the DVSA. You consent to Pass Expert doing this to manage your Test booking(s). Pass Expert will contact you should any DVSA notifications be received.

9. Behaviour

Pass Expert has a zero-tolerance policy regarding abuse, harassment or violence whether physical or verbal towards its staff members or the Driving Instructors and reserves the right to cancel your booking in the event. Your deposit will be non-refundable. Up to one hundred percent of the remainder of the Fees may also be non-refundable to cover costs already incurred by Pass Expert or your Driving Instructor.

10. Law

These Terms and Conditions are governed by English law.

Your right to a cancellation period

You have the right to cancel your booking up to 14 days after the day after you submit your booking to Pass Expert online or over the phone. Pass Expert will not start work on your booking until the 14 day cancellation period has passed, unless you waive your right to the 14 day cancellation period.

By sending us your driving license number or replying to the initial email sent by Pass Expert before the end of the 14 day cancellation period you are instructing Pass Expert to start work on your booking immediately and therefore waiving your right to the 14 day cancellation period.

If you are a repeat customer it will be assumed that you want Pass Expert to start work on your booking immediately and therefore waive your right to the 14 day cancellation period unless you specifically state otherwise.

All assessment lessons are charged at £30 per hour and if after your assessment lesson you choose to cancel your course, we will refund your deposit minus the assessment lesson charge.

Complaints procedure

We take all customer complaints received seriously. Should you wish to make a complaint, please email us at contact@passexpert.co.uk​. We will endeavour to respond to and investigate all complaints within a reasonable timeframe.